General FAQs
What balloon types do you offer?
We specialize in Pop+Go packages including garlands, columns, and mini installations. For custom events, we provide tailored balloon garlands, arches, and columns designed for Houston's unique climate.
What colors are available?
We offer a wide range of premium colors including Signature Pink, Space Cyan, Deep Space Navy, and Soft Gold. We can also create custom color palettes based on your event theme or inspiration photo.
How do I book a custom event?
Custom events require a 50% nonrefundable deposit. Please submit your request via our contact form or email us to discuss your specific needs, including delivery and installation requirements.
What is the pickup policy?
Pop+Go packages are pickup only. We recommend booking at least 7 days in advance. Pickups are limited to a maximum of 10 days after the order date to ensure freshness.
How do I handle weather changes?
Outdoor installations are subject to oxidation and heat popping. We will reschedule for hurricanes, storms, or extreme weather events to ensure your celebration remains elevated and safe.
Do you offer rush orders?
Rush orders are accepted for an additional quoted fee. However, we do not accept same-day orders to maintain the quality and precision of our balloon installations.